Making a Virtue of Necessity: OPHTEC's New Online ArtiLens Training Kitan interview with export managers Walter Nazaire, Teresa Filhó and marketing assistant Lisette Korf, 22 March 2021
A large number of requests for online training courses at OPHTEC resulted in the development of a new ‘training kit’ that can be used to train surgeons online for Artisan and Artiflex lens implantation. The kit is equipped with lenses, artificial eyes, a small USB microscope and instructions for the implantation of both phakic and aphakic intraocular lenses (IOLs), including retro pupillary implantation of the Artisan Aphakic IOL. An interview with export managers Walter Nazaire, Teresa Filhó and marketing assistant Lisette Korf:
Is the online ArtiLens training the result of the Covid-19 pandemic?
Teresa: “Training surgeons online is not something new. We already had a lot of online contact with customers, because we have to travel long distances to meet customers in different continents. When the Covid-19 pandemic started, I was not able to travel at all. So I needed a solution to train surgeons that already had patients waiting for surgery.”
Walter: “The need for online training courses did increase because of Covid-19. We noticed that several export- and account managers at OPHTEC were checking out options and tools for online training courses. That is why Lisette, Teresa and I combined ideas and created a new training kit that can be used by all distributors and account managers.”
How does this online training work?
Lisette: “We send a small briefcase with lenses, instruments, artificial eyes and a small USB microscope to the surgeon prior to the training. The microscope can be easily connected to a laptop and a wireless connection will enable the surgeon to share his microscopic view with account managers via screen sharing. Account managers will be able to give instructions and show examples via screen sharing as well.”
What are the biggest challenges of organizing an online training?
Teresa: “I completed many online training courses for distributors and surgeons, and in my experience the materials and preparation for the online training can be a challenge. Also, the success of a training depends on the conditions at the location of the surgeon: the Wi-Fi connection, microscope and monitor to share screens. In contrast to offline training courses, it is not possible to train more than three surgeons in one session. Ideally, it should be two surgeons, to be able to respond immediately when a surgeons experiences a difficulty. Another disadvantage of an online training course, is the time it takes to give the training. It takes longer to answer questions during an online presentation.”
Can surgeons train themselves without a trainer?
Walter: “You want to show the surgeon what to do with the artificial eye, and you want to see exactly what the surgeon does. By watching the surgeon implant the lens, we can give feedback. For example when someone holds a manipulator in an inefficient way. This will not be possible without a trainer.”
Can we skip offline training courses from now on?
Teresa: “I believe that offline training courses will never be replaced. It is completely different. Online training courses take much more time to organize and there are many factors that you cannot control. For now, online training courses are the best way to move forward and help surgical teams.”
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